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FAQ

1Where are your face to face locations?

Recovered Living is based in Santa Monica, California, USA.

We currently have Recovery Coaches in:

  • Los Angeles, California, USA.
  • Brisbane, Queensland, Australia.
  • Most Recovery Coaches will see clients face to face within an hour of their location. A travel fee may apply.

    See our About Us page to learn more about our Recovery Coaches.

    All face to face sessions must be booked through our office. Call or email us to book your session today.

2What are your operating hours?
Just like an eating disorder, we can be with you just about any time you need us.

We have a team of Recovery Coaches around the globe who are able to support you in selected timezones from breakfast, through to evening snack, seven days a week.

Our phone line is monitored by a receptionist during standard business hours Monday - Friday in Los Angeles, California.

3 What is the difference between a Therapist and a Recovered Living Coach?

An Eating Disorder Therapist has specialized training in helping people work through the underlying issues behind problematic beliefs, behaviours, issues or emotions.

A Recovered Living Coach will clarify your Recovery Goals with you and help troubleshoot obstacles in you moving from recovery, towards recovered. They can support you with transition assistance, cooking in your home and meal or snack sessions either face to face or via videoconferencing.

4Do you have any requirements before I start?
Yes. We require you to be under the care of at least a therapist and to have a meal plan in place.
5What types of eating disorders do you help people recover from?
Eating disorders can present themselves in a variety of ways. If you wake up in the morning and have an issue with how you perceive your body or with the food you do or don't eat, you have come to the right place.

To get technical about it, we have coached people through the practical areas of recovery who have struggled with anorexia, bulimia, eating disorders not otherwise specified, binge eating disorder, orthorexia, exercise addiction, and body dysmorphic disorder.

6I already have a team, why should I add Recovered Living to my support network?
It takes a village to help an individual recover from an eating disorder. Psychiatrists, medical doctors, therapists and dieticians are all a necessary part of your team.
If you were an elite athlete training for the biggest event of your career, you would enlist all the support you could find. We recommend you do the same for your recovery.
7Can you collaborate with my team?
Absolutely! We believe in giving you the best support possible. When you sign up for our services, we will ask for permission to connect with your team and will co-ordinate with them so everyone is on the same page.
8I’m only interested in meal support, why do I need an Initial Coaching session before we can start?
In order for you to get the best support possible, we need to be familiar with your history, personal strengths, challenges, and goals. Once you have completed an Initial Coaching Session we will have a clear idea of how best to help you move towards your Recovered life.
9For sessions that involve food, will my Recovery Coach eat with me?
Absolutely! Your Recovery Coach will eat appropriately to the timezone that they are in. For example, if you have booked a lunchtime meal support session but it is dinnertime in your Coach's timezone, they will eat dinner with you while you eat lunch.

The same principle applies to Snack Support and At Home Cooking.

10What are your payment options?
We will send you an invoice whereby you can pay online with Stripe/Paypal or by bank transfer, you can also send a check. For package options, please call our office to book. Note that full payment for package options is required before the commencement of your first session.
11Do you take health insurance?
If you have out-of-network benefits as part of your insurance plan, you may be able to be compensated a percentage of the fee for our services. We will gladly provide you with a receipt to submit to your insurance company for reimbursement.

Reimbursement guidelines for private payers are available here.

Have a question we haven’t answered?

Contact us and we will endeavor to get back to you within 24 hours.

FAQ

1Where are your face to face locations?

Recovered Living is based in Santa Monica, California, USA.

We currently have Recovery Coaches in:

  • Los Angeles, California, USA.
  • Brisbane, Queensland, Australia.
  • Dunedin, New Zealand.

Most Recovery Coaches will see clients face to face within an hour of their location. A travel fee may apply.

See our About Us page to learn more about our Recovery Coaches.

All face to face sessions must be booked through our office. Call or email us to book your session today.

2What are your operating hours?
Just like an eating disorder, we can be with you just about any time you need us.

We have a team of Recovery Coaches around the globe who are able to support you in selected timezones from breakfast, through to evening snack, seven days a week.

Our phone line is monitored by a receptionist during standard business hours Monday - Friday in Los Angeles, California.

3 What is the difference between an Eating Disorder Therapist and a Recovered Living Coach?

An Eating Disorder Therapist has specialized training in helping people work through the issues behind an eating disorder, among other things.

Therapists are an essential resource in your team, however they can sometimes be legally restricted in assisting you with practical areas of recovery.

A Recovered Living Coach can support you with transition assistance, cooking in your home and meal sessions either face to face or via videoconferencing sessions.

4Do you have any requirements before I start?
Yes. We require you to be under the care of at least a therapist and to have a meal plan in place.
5What types of eating disorders do you help people recover from?
Eating disorders can present themselves in a variety of ways. If you wake up in the morning and have an issue with how you perceive your body or with the food you do or don't eat, you have come to the right place.

To get technical about it, we have coached people through the practical areas of recovery who have struggled with anorexia, bulimia, eating disorders not otherwise specified, binge eating disorder, orthorexia, exercise addiction, muscle dysmorphia and body dysmorphic disorder.

6I already have a team, why should I add Recovered Living to my support network?
It takes a village to help an individual recover from an eating disorder. Psychiatrists, medical doctors, therapists and dieticians are all a necessary part of your team.
If you were an elite athlete training for the biggest event of your career, you would enlist all the support you could find. We recommend you do the same for your recovery.
7Can you collaborate with my team?
Absolutely! We believe in giving you the best support possible. Talk to us for more details.
8I’m only interested in meal support, why do I need an Initial Coaching session before we can start?
In order for you to get the best support possible, we need to be familiar with your history, personal strengths, challenges, goals, and most of all to get to know you as a person, separate from your eating disorder.
9For sessions that involve food, will my Recovery Coach eat with me?
Absolutely!
10How do meal or snack sessions work if I am in a different timezone?
Good question!

Your Recovery Coach will eat appropriately to the timezone that they are in. For example, if you have booked a lunchtime meal support session but it is dinnertime in your Coach's timezone, they will eat dinner with you while you eat lunch.

The same principle applies to Snack Support and At Home Cooking.

11How do I book an appointment?
You can phone during standard business hours (Los Angeles, USA) or email us to book an appointment. You can expect a reply to your email within 24 hours.
12What are your payment options?
We will send you an invoice whereby you can pay online with Stripe/Paypal or by bank transfer, you can also send a check. For package options, payment is required before the session begins.
13Do you take health insurance?
If you have out-of-network benefits as part of your insurance plan, you may be able to be compensated a percentage of the fee for our services. We will gladly provide you with a receipt to submit to your insurance company for reimbursement.

Reimbursement guidelines for private payers are available here.

Have a question we haven’t answered?

Contact us and we will endeavor to get back to you within 24 hours.

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