PRIVACY POLICY



The privacy of your information is important to us. Through the operation of this website and any related services we provide to you (the “Services”), we will collect information about you. We want you to understand what information is being collected and why. Please find this privacy policy as an explanation. This privacy policy may change from time to time, so please check it often. If we make any changes to our privacy policy, your continued use of the Services constitutes your consent to such changes. We will always have the most recent version of this privacy policy posted on the website. In addition, if you are located in the European Union then the Privacy Statement https://www.recoveredliving.com/privacy-european/ will also apply.

Your use of this website is subject to our Terms of Use https://www.recoveredliving.com/terms of which this Privacy Policy forms a part. All of the terms contained in the Terms of Use that are not specifically addressed in this Privacy Policy including, without limitation, with respect to governing law and dispute resolution are incorporated by reference herein and shall apply to this Privacy Policy.

HOW WE COLLECT AND USE INFORMATION

Anonymous Information
We may use third-party software, such as Google Analytics, to collect anonymous information about how you interact with the Services including, but not limited to, the number and frequency of visitors to our website, the web pages you visit before and after our website, and your computer browser information. The purpose of collecting this information is to improve our Services, to ensure the accuracy and efficiency of our search engine, and to measure the use of our website and to improve its content and performance. To the extent we share such information with third parties, it is not traceable to any particular user and will not be used to contact you.

Cookies
Our website uses cookies. Cookies are small data files that assign you a unique identifier. The collection of this information permits us to administer the Services more efficiently and to provide a more tailored and user-friendly service to you. You may set your browser to prevent cookies from being sent; if you do so, this may limit the functionality of our website. We cannot identify any personal information stored in these cookies, nor can we gain access to any information stored on your hard drive. In addition, we cannot access information from cookies sent from other websites. Information collected will only be used as described above and also to improve our website.

Third Party Links
Third parties that operate websites that are accessible via a link on our website may use cookies or collect other information when you go to their site. We do not control the collection or use of your information by these companies. We encourage you to read the privacy policy of such third-party sites. You should contact these companies directly if you have any questions about their collection or use of information about you.

Personally Identifiable Information
The only personally identifiable information we collect is that which you provide to us as you use the Services, such as when you use book a coaching session through our website. This information includes, but is not limited to, your name, your contact number and email address. We will use this information in order to provide the core functionality of our Services and to send you emails regarding offers, products, and services we think may interest you. We may also use it to conduct marketing research and to improve the Services. When you submit personally identifiable information to us, you understand that you are agreeing to allow us to access, store, and use it for those purposes. We may also ask you to provide the contact information of your support team members (such as your therapist, dietician, physician, psychiatrist, or family member(s) as part of the Services. We use this information to communicate with such individuals on your behalf and at your request. By providing such information, you understand and agree that you are authorized to share this information with us and that we may contact such individuals.

We may share personally identifiable information about you with such individuals with your permission.

We may also disclose your information if we have a good-faith belief that such action is necessary to (1) comply with the law, (2) protect and defend our rights, or (3) prevent an emergency involving danger of death or serious physical injury to any person.

Finally, our customer lists and information are considered business assets and as such, in the event that we merge with another entity or if we sell our assets to another entity, our business assets, including our customer lists and information, would be transferred to that entity. In the event that we sell all or portions of our company or its assets, including the user information collected through our Services, your information would remain subject to this privacy policy.

Financial Information
We do not collect any financial information about you. However, we partner with third-party vendors who will collect financial information about you, including payment information, in connection with your purchase of coaching sessions and any other services on our website. Although we make efforts to select vendors that will respect and protect your privacy, we have no control over any third parties. Thus, we make no guarantees about, and assume no responsibility for, the information or services provided by third parties. We encourage you to visit any third parties to familiarize yourself with their privacy practices.

Other Information
We will have access to and may use other information, such as number of users, traffic patterns and demand for the service, for the purpose of monitoring server and software performance as well as for our other internal purposes. We may also collect information about all system interaction with users while they are logged in. This information is owned by us and may be used to verify actions taken by a user or to better understand the behavior of users in order to improve our website.

Public Forums
Our website may include portions that are publicly available, such as message boards. Please remember that any information that is disclosed in these areas becomes public information, and you should exercise caution when deciding to disclose your personal information. If you have any concerns regarding the information on our public forums, we encourage you to contact us via info (at) recoveredliving (dot) com. We take no responsibility for any information submitted to the discussion forum. Opt-Out Policy
If our intended collection, use or disclosure of your personal information is outside the collection, use or disclosure set out in this privacy policy we will give you the option to opt out and not receive certain services or participate in certain interactive areas, or opt in.

You can also withdraw your consent where provided or object to the further data processing of your personal data under certain circumstances. If we refuse any request you make in relation to this right, we will write to you to explain why and how you can make a complaint about our decision. The withdrawal of your consent will not affect processing of your information that you had consented to.

If at any time you do not wish to receive offers and emails from us, we ask that you tell us. There will be instructions to opt-out of our mailing list on the emails you receive from us. You may also opt out of receiving promotional emails from us by contacting us via info (at) recoveredliving (dot) com).

Children’s Privacy
The Services are not meant for children under the age of 13 years old. We do not knowingly collect information pertaining to or market to children under the age of 13 years old. If we learn or have reason to suspect that a user is under 13 years old, we will promptly delete any personal information about such individual. If you have reason to believe that a child under the age of 13 has provided personal data to us through our website and/or by using our services, contact us through the ‘Contact details’ section below.

LEGAL
1. Use of information
Without limiting the above, the personal information you provide may also be used by us (and our employees, officers, agents, contractors and affiliates as defined below) for the following purposes:

a. For verifying your identity for use of our website, to conduct address verification or credit checks for invoicing and billing purposes (if required) and to enrich your profile and search ability;

b. To assist in providing better services to you by tailoring the services to meet your needs;

c. To provide you with further information about us or other websites or goods or services offered by us or our related companies or which we consider may be of interest to you;

d. To carry out marketing, promotional and publicity purposes (including direct marketing), market research and surveys;

e. To keep our website relevant and of interest to users;

f. To show you advertising and information that is most relevant to you and your interests;

g. Allowing us to run our business and perform administrative and operational tasks (such as training staff, risk management; developing and marketing products and services, undertaking planning, research and statistical analysis; and systems development and testing, keeping our records up to date, being efficient about how we fulfil our legal and contractual duties);

h. To detect any fraud or crime, or for money laundering and counter financing of terrorism purposes in connection with any laws, rules or regulations in New Zealand or overseas for analysis in aggregate form (with identifiable characteristics removed so that you will remain anonymous); and

i. For any other purpose which is stated to you at the time of collection or that you otherwise authorise.

3. Information sharing and disclosure
a. In relation to personal information, we:

i. Will not disclose personal information we collect from you through our website other than as set out in this privacy policy or as otherwise agreed with you;

ii. May disclose information about you, including your personal information, to our affiliates or related companies (which means any person or other entity which directly or indirectly controls, is controlled by or is under common control with us) for the purposes set out in the above paragraph;

iii. May disclose information about you, including your personal information, to our contractors and suppliers to enable them to [provide services and products to us in relation to our website, including transaction processing services, hosting services and support services.

b. Information collected through our website that does not identify users is owned by us (cleansed data) and may be disclosed by us. We may share aggregated demographic information about our user base with our affiliates, partners and advertisers.

c. At your request, we will share your personal data with your representative or any person acting on your behalf (for example, financial advisers, lawyers, attorneys, accountants, executors, administrators, trustees or auditors).

We operate our business in New Zealand. We may need to share some of the personal information we collect about you with organisations both inside and outside of New Zealand. Sometimes we may need to ask you before this happens. We may also disclose your personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

3. Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or unauthorised alteration of your personal information. However, due to the nature of email and the internet, we cannot guarantee the privacy or confidentiality of your personal information. We may store your information in cloud or other types of networked or electronic storage.

When you provide us with personal information, that information may be collected, stored and processed on servers located outside of New Zealand. As electronic or networked storage can be accessed from various countries via an internet connection it is not always practicable to know in which country your information may be accessed or held.

4. Your Rights
Without limitation, you have the following rights:

• The right to be provided full information about your personal data that we hold.

• The right to require that we correct any incorrect information we hold about you.

• You may also have the right to ask that we delete or destroy your personal data. Please note that certain conditions may apply to the exercise of this right.

• The right to ask that we restrict the use of your personal data. Please note that certain conditions may apply to the exercise of this right.

• The right to object to the use of your personal data by us. Please note that certain conditions may apply to the exercise of this right.

• You may have the right to receive your personal data in a structured and commonly used format. Please note that certain conditions may apply to the exercise of this right.

To exercise your rights, or if you require further information about how your personal data is used by us, you can contact us via info (at) recoveredliving (dot) com).

You can also contact us if you have any questions or complaints about, or if you wish to restrict or object to how we collect, use, disclose, manage or store your personal information. Where we are required by applicable law to provide further information about, or change the manner with respect to our use or disclosure of your personal information, we will use reasonable endeavours to do so.

We will respond to your request, where required by law, within one (1) calendar month from the date your request is received. We will inform you if this timeframe is not achievable and extend this timeframe as permitted by applicable law. We may charge a fee to cover the costs of meeting your request if your request is unfounded or excessive.

If we do not agree to provide you with access to, or to amend or erase, your personal information as requested or otherwise meet your requests, we will notify you accordingly. Where appropriate, we will provide you with the reason(s) for our decision and the mechanisms available to complain about the refusal. If the rejection relates to a request to change your personal information you may make a statement about the requested change and we will attach this to your record.

In some circumstances, and subject always to legal obligations to the contrary, we may not be in a position to grant access to your personal information or otherwise meet your requests with respect to your personal information.

We are required to keep your information for so long as is required for our business operations or by applicable laws.

5. Users outside New Zealand
The information we collect may be processed in and transferred between your location and New Zealand. New Zealand may not have equivalent data protection laws to those in force in your location.

6. Changes in privacy policy
We reserve the right to make changes to our privacy policy or alter website functionality. Any changes made will be updated in this privacy policy accordingly, so we encourage you to review the policy for the latest information on our privacy practices.

7. European Union General Data Protection Regulation (GDPR)
The GDPR establishes a uniform data protection law across the European Economic Area (EEA) and aims to protect the privacy and use of EEA residents’ personal data in an increasingly digital world. A GDPR Privacy Statement has been published which sets out how we, will be complying with these obligations to protect the data of customers who reside in an EEA country.

CONTACT: Should you have questions regarding this Privacy Policy, please contact us via info (at) recoveredliving (dot) com).

Updated: July 2020

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